Overview
Digital experience analytics platform providing session replay, heatmaps, and event analytics. Captures user interactions including clicks, scrolls, and form inputs to analyse user behaviour and identify friction points.
Detection Capabilities
- Signature count
- 1
- Detection methods
- network
Performance Impact
Performance Impact
- Script size
- 60 KB
- Requests per page
- 1
Common Mistakes
- 1 Not configuring element exclusion rules, allowing session replays to capture sensitive form fields
- 2 Treating session replay as basic analytics and not obtaining explicit consent
- 3 Deploying on pages that display sensitive personal or financial data without page-level exclusions
Compliance Considerations
Records user sessions including mouse movements, clicks, and form inputs. Session replay can capture sensitive personal data displayed on screen. Explicit consent is strongly recommended — session recordings go beyond basic analytics. Configure privacy controls to exclude sensitive elements and pages. FullStory offers EU data residency — verify this is enabled for EU users.
Related Services
CrazyEgg
High CrazyEgg
CrazyEgg is a website optimisation tool that provides heatmaps, scroll maps, click reports, and session recordings to help organisations understand how users interact with their web pages. It captures detailed interaction data including mouse movements, click positions, and scroll depth, which is visualised through overlay reports on page screenshots. CrazyEgg is often deployed by marketing and UX teams seeking quick visual insights without the complexity of full analytics platforms. Like all session recording tools, it carries elevated data protection risk because it can inadvertently capture personal data displayed on screen or entered into form fields.
2 detection signatures
Glassbox
High Glassbox
Digital experience analytics platform providing session replay, interaction maps, and struggle detection. Captures user sessions to identify UX issues, conversion blockers, and application errors across web and mobile.
1 detection signature
Hotjar
High Contentsquare (Hotjar)
Behaviour analytics platform providing session recordings, heatmaps, and on-site surveys. Captures mouse movements, clicks, scrolls, and form inputs in real time. Now part of Contentsquare. Among the highest-risk analytics tags - session recordings can inadvertently capture sensitive personal data displayed on screen.
6 detection signatures
LogRocket
High LogRocket
Session replay and product analytics platform. Records user sessions including DOM changes, network requests, and console logs. Provides error tracking, performance monitoring, and user journey analysis.
1 detection signature
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